Faq
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the United States. Expedited options are available at checkout. International shipping may take 10–20 business days depending on the destination and customs processing.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. Please note that customers are responsible for any applicable customs duties or taxes.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. To initiate a return, please contact us at [email protected] with your order number and reason for return. Refunds are processed within 5–7 business days after we receive the returned item.
Can I exchange a product?
Yes, exchanges are accepted within 30 days of purchase for defective or incorrect items. Please email [email protected] with your order details, and we will guide you through the process.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website’s order tracking page or the carrier’s site to monitor your delivery status.
What if my product arrives damaged or defective?
We take quality seriously. If your keyboard, mouse, or headphone arrives damaged or defective, please contact [email protected] within 48 hours of delivery. Include photos of the issue and your order number, and we will arrange a replacement or refund promptly.
Are your products covered by a warranty?
Yes, all SonaraLink products come with a 1-year limited warranty against manufacturing defects. This covers issues like malfunctioning keys, unresponsive buttons, or audio distortion under normal use. For warranty claims, email [email protected] with proof of purchase.
How can I contact customer support?
For any questions or concerns, please reach out to us via email at [email protected]. Our team typically responds within 24 hours on business days.
Do you offer bulk or wholesale discounts?
Yes, we provide special pricing for bulk orders of keyboards, mice, and headphones. Please email [email protected] with your requirements, and we will get back to you with a customized quote.
Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 1 hour of placement. After that, we begin processing, and changes may not be possible. Please email [email protected] immediately with your order number and request.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data. Your payment and personal details are never shared with third parties except as necessary for order fulfillment.