Refund policy
At SonaraLink, we are committed to ensuring your satisfaction with every purchase of Keyboards, Mice, and Headphones. If you are not completely satisfied with your order, our refund policy provides a straightforward process for returns and refunds.
Eligibility for Refunds
To qualify for a refund, items must be returned within 30 days of the delivery date. Products must be in their original condition, unused, and include all original packaging, accessories, and documentation. We reserve the right to refuse refunds for items that show signs of wear, damage, or missing components.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Opened software or digital downloads
- Personalized or custom-configured products
- Items purchased during clearance or final sale events
- Products damaged due to misuse, neglect, or improper handling
Return Process
To initiate a return, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back. Returns without an RMA number may not be processed.
You are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect item shipped, defective product). We recommend using a trackable shipping service for your return, as SonaraLink is not liable for lost or damaged packages during transit.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs, after verifying the issue.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.
Contact Us
For any questions or concerns regarding our refund policy, please email us at [email protected]. Our team is here to assist you with any issues related to your Keyboards, Mice, or Headphones.